Frequently Asked Questions (FAQ) | Solemates by Palak
SIZING & FIT
Q: How do I find my correct size?
A: We recommend ordering your regular size. For most styles, our footwear fits true to size. However, for juttis and narrow styles, we suggest ordering half a size up if you are between sizes or have broad feet. Each product page also has specific fit notes to guide you.
Q: Do you have a size chart?
A: Yes! Please refer to our Size Guide page for detailed measurements. We stock sizes 35 to 41.
Q: What if the shoes don't fit?
A: We offer exchanges on unworn footwear within 7 days of delivery. Please get in touch with us on WhatsApp at +91-8535066233 or email us at solematesbypalak@gmail.com.
MATERIALS & CARE
Q: What materials are your shoes made from?
A: Our footwear is made with a variety of premium materials, including genuine leather, raw silk, suede, and velvet — depending on the style. Each product page mentions the specific materials used.
Q: Are your shoes vegan?
A: Our jutti collection is made with genuine leather for authenticity and durability. Other styles use premium fabric, suede, and synthetic materials. Please check individual product pages for exact material details.
Q: How do I care for my handcrafted footwear?
A: Store in the dust bag provided. Keep away from water and direct sunlight. For embellished styles, avoid rubbing against rough surfaces. Wipe clean with a soft dry cloth.
SHIPPING & DELIVERY
Q: Do you offer free shipping?
A: Yes! We offer free shipping on all prepaid orders across India.
Q: How long does delivery take?
A: Orders are dispatched within 24-48 hours. Delivery takes 3-7 working days, depending on your location.
Q: Do you ship internationally?
A: Yes! We ship worldwide. International shipping charges apply. Please WhatsApp us at +91-8535066233 for international orders.
Q: How do I track my order?
A: Once your order is dispatched, you will receive a tracking link via SMS and email.
ORDERS & PAYMENTS
Q: What payment methods do you accept?
A: We accept all major payment methods, including UPI, credit/debit cards, net banking, and cash on delivery (COD) for select pin codes.
Q: Can I modify or cancel my order?
A: Orders can be modified or cancelled within 24 hours of placing them. Please contact us immediately on WhatsApp at +91-8535066233.
Q: Do you offer Cash on Delivery?
A: Yes, COD is available for select pin codes across India.
RETURNS & EXCHANGES
Q: What is your return policy?
A: We accept exchanges on unworn, undamaged footwear within 7 days of delivery. Items must be in original packaging. We do not offer refunds — only exchanges or store credit.
Q: How do I initiate an exchange?
A: WhatsApp us at +91-8535066233 with your order number and reason for exchange. Our team will guide you through the process.
Q: Are sale items exchangeable?
A: Sale items are not eligible for exchange unless there is a manufacturing defect.
ABOUT THE BRAND
Q: Where are Solemates by Palak shoes made?
A: All our footwear is handcrafted in India by skilled artisans. We take pride in supporting Indian craftsmanship and traditional techniques.
Q: Are your shoes handmade?
A: Yes! Every pair is handcrafted with love and attention to detail. Small variations in embellishments are a natural characteristic of handmade products.
Q: Where can I find Solemates by Palak offline?
A: Currently, we are available online at solematesbypalak.com and on E-Commerce platforms like Amazon, Myntra, Ajio, and Aza Fashions. Stay tuned for updates on offline availability.
Q: How can I contact you?
A: WhatsApp: +91-8535066233 | Email: solematesbypalak@gmail.com | Instagram: @solematesbypalak